How Can We Help?
Below are categories for each one of our services in our account center. Please click on one to view the FAQ's for that category. If you can't find what you are looking for, please contact us, and someone from our team will get back to you.
|< Back to Categories|
My widget is not working?
If your widget is not working be sure you have installed our HTML code properly on your site. Also, if you are using a specific content management package, please make sure it supports HTML widgets. If you are still having issues, please chat with one of our support reps or put in a support request.
What is a Website Contact Widget or Plugin?
The Website Contact Widget takes the work out of entering contacts into your account. Allow your website and Facebook users to instantly sign up to receive text messages. Once they submit their information from the widget, we will instantly place them in your contacts list.
How do I setup a new widget?
To get started, click on WEBSITE WIDGET from the account center homepage or click on CONTACTS AND GROUPS and then WEBSITE WIDGET at the top. Once there, follow the on screen steps to build your widget. At the end, click the GENERATE button, and your HTML code will be generated. Simply copy this code, and place it in your website or Facebook page.
Can I add contacts to a specific group without them knowing?
Yes! First make sure at least one group is already setup. If you do not know how to do this, please reference the GROUP topic in the FAQ. When you setup your widget, step 3 allows you to add users to a group. First choose the group by checking the box next to the name, then choose the HIDE option. The user will be put into that group automatically without knowing.
Can I allow contacts to choose which group they would like to receive messages from?
Yes! First make sure at least one group is already setup. If you do not know how to do this, please reference the GROUP topic in the FAQ. When you setup your widget, step 3 allows you to add users to a group. First choose the group by checking the box next to the name, then choose the SHOW option. You can do this same procedure with multiple groups. By doing this, the groups will show up on your website giving the end user an option to be a part of any one group.